When you have a problem which doesn’t necessarily warrant a call out but for which you need support, David can either consult remotely via email or telephone, or connect remotely and share control of your computer to resolve your issues quickly and efficiently.
Email support, telephone consultation, and remote control sessions are chargeable at David’s standard rate with an minimum fee of £20 for remote control support. (cancelled or rescheduled bookings within 24 hours of the appointment may be subject to a discretionary fee)
Instructions for Remote Control Support
There is no software to install and you will share control of your computer all the time David is connected. You simply run the Microsomma Remote Support program and double click on Establish Connection and wait to be authenticated by David. After your problem has been resolved, David will disconnect and the remote session will end.
Simply call 0845 0170772 / 07796 346526 and speak to David for instant support or email firstname.lastname@example.org to schedule a remote support session.
If you would like to discuss any aspect of remote support, or alternatively you would like to arrange a call out, please do not hesitate to contact David.